1. Placing an order
You can place an order either in person, over the phone, online or via social media, however stock or work required and delivery/collection times will not be allocated until either a deposit or payment in full is received. We accept payments by Bank Transfer, Credit/Debit Card, PayPal online, as well as Cash or Credit/Debit Card in our showroom. Orders placed in the showroom or over the phone require a minimum 50% deposit in order to secure the booking and reserve the stock with the balance required 5 days before your event. Order cancellations within 72 hours prior to your event incur a 25% fee.
Online orders are subject to the 14 day distance selling regulations but cannot be cancelled within 48 hours the order is due to be delivered or collected. Amendments require minimum 48 hour notice. When ordering online we can only accept one date per order. Cancellations must be made in writing.
Quotations are valid for 30 days and are subject to stock availability. Delivery charges are not included in quotations.
2. Damages
All products are checked prior to collection or delivery and our responsibility ends once the customer has taken delivery or left our premises with their balloons.
A refund or replacement will be issued to a customer when they supply all of the following:
1. Returned product
2. The transaction receipt
3. Proof that the item was damaged or faulty when it was received
If the product was damaged by the customer then we appreciate honesty and the manager will advise on the options.
Party Blowout strongly recommends that a competent vehicle is chosen for collection of your products. We will advise on how to use the space in the vehicle to achieve maximum efficiency. Balloons that are damaged or burst due to carelessness will not be replaced.
3. Deliveries
We deliver across Central Scotland and will advise you of the costs at time of purchase. For online orders the delivery charge is per drop and not per order therefore multiple delivery dates require separate orders.
Our standard delivery slots are Monday to Saturday 8-10am (corporate only), 10am-12pm, 12pm-2pm, 2pm-4pm, 4pm-6pm. Sunday is by arrangement.
Wherever possible we will deliver to your desired time however if you have a specific timed request there may be an extra charge. Additionally we can deliver outwith the above times, costs can be discussed at time of ordering.
4. Allergies
We are aware that some people are allergic to latex. If ordering foil balloons please let us know if the recipient has a latex allergy so we can clean the workshop and benches of latex when making your order and also ensure we do not use any latex in the display.
5. Aftercare
We want everyone to enjoy their event and want it to be memorable as a happy time. Therefore it is important to understand the following:
• It is possible to choke or be suffocated by an un-inflated balloon or piece of burst balloon.
• Inhaling helium is dangerous and can cause dizziness, nausea, vomiting loss of consciousness, as well asphyxiation.
• Children under the age of eight 8 years with balloons should be supervised at all times.
• Never put a balloon, or piece of a balloon, in or near the mouth
• Always discard broken balloons safely.
Do not place balloons in direct sunlight, balloon displays are best kept indoors at room temperature. The exception to this are our outdoor displays that are installed by us. Therefore DO NOT store balloons in your vehicle, garage or shed.
When handled responsibly balloons pose no threat to health, wildlife or the environment. Once finished with your balloons please “PIN IT & BIN IT”
